One Low Affordable Price!
No Hidden Fees, No Additional Costs, No Contracts, No Support Fees.
NUVAsuite is here for you!
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Frequently Asked Questions
How do I get started with NUVAsuite?
Once you sign up for NUVAsuite, your account will be created within 24 hours and one of our Integration Specialists will contact you to setup your initial training. Our on-board training includes unlimited training delivered in one-hour sessions via conference calls and screen casts. Additionally, we offer self-paced on-boarding videos and training available to you 24/7. During your initial on-boarding session, your Integration Specialist will collect all necessary information we need to complete the set up of your account.
Is it easy to learn?
NUVAsuite is designed with both the clinical and business needs of a practice in mind. We have a team of advisers which includes chiropractors, business executives and finance professionals, which allows us to provide you with a solution that is not only effective at running a practice, but is designed to help you manage the financial and business needs of your practice. NUVAsuite offers a contemporary, user friendly, and intuitive design which makes the on-boarding process seamless.
Are there usage limitations?
There is no limit to the number of users on your NUVAsuite account. We offer unlimited users and unlimited devices per location. Each location includes 5 GB of data storage.
What data can I transfer to NUVAsuite?
NUVAsuite guarantees the successful migration of at least your patient demographics. However, NUVAsuite can migrate any of your existing records that can be provided as a CSV File format. We perform data migrations once the on-boarding process has been completed.
* see Terms of Service for details.
Is NUVAsuite secure?
In today’s world, security is an important issue. NUVAsuite is built with the newest technologies and is hosted with Microsoft Azure. This allows us to deliver a fully HIPAA compliant and secure environment for your data. You will never have to worry about maintaining a secure server and backing up your data again.
Is there a contract?
No! NUVAsuite is a month to month membership fee which you are free to cancel at any time. However, we do offer discounts for purchasing an annual plan.
How do I train new users?
With NUVAsuite, you don’t have to provide training to new staff! Your membership includes unlimited training sessions so you will just need to contact your Integration Specialist to setup a training session and we will take care of the rest. In addition, they have access to all the self-paced training available online 24/7. NUVAsuite was designed with simplicity in mind which makes the on-boarding process seamless.
Do I have to buy 3rd party solutions?
NUVAsuite is a comprehensive Practice Management solution. We believe that you should not have to deal with 3rd party apps just to get the core features you need to maintain your patient care records, bill and collect for services and products, manage your schedule, manage your office flow, and keep your practice running. However, for compliance reasons, you will need 3rd party applications in order to process credit cards or send patient text reminders, but we have fully integrated these solutions into our application so that you never have to leave NUVAsuite to charge a credit card or send a patient text reminder.
Why are text message reminders an additional cost?
In order to ensure text message reminders meet the strict regulations set by both the FCC and HIPAA, NUVAsuite uses a 3rd party solution for our reminder calls and text messages. In order to deliver this service, there is an additional fee which will be billed to you directly through the vendor for services used.
Why is there only one product level?
NUVAsuite offers a comprehensive solution at one affordable price. This means that you don’t have to compromise on features. We believe that you as a practice owner should have all the tools you need to deliver the best patient care and have greater financial management over your practice.
Do you provide updates to the program?
NUVAsuite delivers innovative solutions using the latest technology and is hosted on Microsoft Azure’s platform. We follow a continuous R&D process which means that your software is updated regularly to include new features, enhancements, and to maintain security. Since NUVAsuite is 100% cloud based there are no updates you have to install as the updates are delivered to you automatically as soon as they are released by our development team.
What if I try it and I don't like it?
NUVAsuite has a 30-day 100% money back guarantees so there is no risk to you. Try it in your office for 30-days and if it’s not right for you simply let us know and we will refund you 100%.